PO Box 1612 • Station A • Rutland, VT  05701-1612

802-773-7180



VERMONT GOLF ASSOCIATION

Board of Directors Log-In

info at vtga.org

Registration Troubleshooting


There could be a number of reasons why you might be having trouble registering.  We will break them down into different categories.  Find the one that best describes what is happening to you and follow the troubleshooting tips.



THE PROGRAM STALLS OR FREEZES AND  WON’T DO ANYTHING


This indicates a web browser issue.  In order to register for an event, the program must run “scripts” to capture the information and process the registration.  Internet Explorer and Chrome web browsers are notorious for disabling the running of scripts by default.  When you click on a button and nothing happens, this means that the web browser you are using is preventing scripts from running.


 



GHIN and the VGA recommends using the Mozilla Firefox browser when working with any of the GHIN products!  The Firefox browser is more secure and stable and there are no compatibility issues with any of the GHIN websites or products.



I’M LOGGED IN BUT THERE ARE NO CHECK BOXES NEXT TO
ANY OF THE EVENTS I WANT TO SIGN UP FOR!




I’M TRYING TO REGISTER A GROUP OR REGISTER FOR A TEAM EVENT AND THE SYSTEM TELLS ME MY PARTNER(S) DOESN’T EXIST OR DOESN’T MEET THE REQUIREMENTS





MY CREDIT CARD KEEPS GETTING REJECTED/DECLINED BUT I KNOW THERE IS NOTHING WRONG WITH IT?  WHAT’S THE PROBLEM?



WHY CAN I NOT REGISTER WITHOUT CHECKING THE “SAVE CARD INFORMATION FOR FUTURE USE”?



While we understand that this policy might make some folks nervous, you can rest assured that our credit card processing bureau, one of the largest in the nation, has taken all the proper steps and meets all  PC1 compliance regulations for the encryption of information.  None of your financial information is stored on the event registration website - it is all stored in the form of tokens and encrypted (no actual number) in the credit card processor’s servers.


This procedure is necessary for us so that we can properly service our membership and administer our tournaments efficiently.  Time spent chasing down payments is time taken away from other things we need to be doing.  This system has been utilized by state and regional golf associations across the United States and throughout Canada and Mexico since 2012 with no issues.


If you have gone through all of these troubleshooting steps, and you still cannot register, contact the VGA Office
at 802-773-7180 or email webmaster[at]vtga.org and describe in as much detail as possible what issues you having.

Simply saying “I can’t register” doesn’t give us much to work on - if you can tell us exactly what you are doing
and where you are having a problem, we can more than likely pinpoint the issue and email the fix to you immediately,
instead of corresponding back and forth until we get all the details!